Introduction
Tankyu Distillery K.K. (hereinafter "the Company") is committed to the proper handling and protection of personal information. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website (tankyudistillery.jp), online shop (shop.tankyudistillery.jp), and related services.
We comply with the Act on the Protection of Personal Information (APPI) of Japan and all applicable data protection regulations. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
What Is Personal Information
Personal information, as defined under the Act on the Protection of Personal Information (APPI), refers to information relating to a living individual that can identify a specific individual by name, date of birth, address, phone number, email address, or other description contained in such information (including information that can be easily cross-referenced with other information and thereby identify a specific individual).
This also includes individual identification codes such as facial recognition data and passport numbers where applicable.
Information We Collect
We may collect the following types of personal information:
• Name (full name, furigana)
• Email address
• Phone number
• Postal address
• Payment information (processed securely by third-party payment providers; we do not store credit card numbers)
• Date of birth or year of birth (for age verification purposes)
• Preferred language for communication
• Details of inquiries and consultation requests
• Browsing data collected through cookies and similar technologies (see Cookies & Tracking section)
• Tour reservation details
• Private Cask Program consultation and contract details
When We Collect Information
We collect personal information in the following situations:
• When you place an order through our online shop
• When you submit an inquiry or contact form
• When you request a Private Cask Program consultation
• When you book a distillery tour
• When you subscribe to our newsletter or product notifications
• When you request our information pack (PDF) by email
• When you visit our website (through cookies and analytics tools)
• When you interact with us via LINE, email, or phone
How We Use Your Information
We use the personal information we collect for the following purposes:
• Processing and fulfilling orders from our online shop
• Responding to inquiries and providing customer support
• Arranging Private Cask Program consultations and managing contracts
• Processing distillery tour reservations
• Sending product availability notifications you have opted into
• Delivering information packs and marketing materials you have requested
• Improving our website, products, and services
• Complying with legal obligations, including liquor sales regulations
• Preventing fraud and ensuring the security of our services
We will not use your personal information for purposes beyond those stated above without obtaining your prior consent.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
• Order and transaction records: Retained for 7 years as required by Japanese tax law
• Inquiry records: Retained for 3 years from the date of resolution
• Newsletter and notification subscriptions: Retained until you unsubscribe
• Private Cask Program records: Retained for the duration of the contract plus 7 years
• Website analytics data: Retained for 26 months
When personal information is no longer needed, it will be securely deleted or anonymized.
Sharing with Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
• With delivery service providers (Sagawa Express) for order fulfillment
• With payment processors for secure transaction processing
• With tour booking platform providers for reservation management
• With service providers who assist in operating our website and business, under strict confidentiality agreements
• When required by law, regulation, or legal process
• When necessary to protect the rights, safety, or property of the Company or its users
• With your explicit prior consent
All third-party service providers are required to handle personal information in accordance with applicable data protection laws.
Your Rights
Under the Act on the Protection of Personal Information (APPI) and other applicable laws, you have the following rights regarding your personal information:
• Right to request disclosure of your personal information held by us
• Right to request correction, addition, or deletion of inaccurate information
• Right to request cessation of use or deletion of your personal information
• Right to request cessation of provision of your personal information to third parties
• Right to withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at info@tankyudistillery.jp. We will respond to your request within a reasonable period, and no later than the timeframe prescribed by law. We may request verification of your identity before processing your request.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage.
• Essential cookies: Required for basic site functionality (e.g., age gate verification, language preferences)
• Analytics cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). These collect anonymized data about page views, session duration, and navigation patterns.
• Marketing cookies: Not currently used on our website
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website, such as remembering your age verification or language preference.
For more information, you may also refer to our cookie consent banner that appears upon your first visit.
Security Measures
We implement appropriate organizational and technical security measures to protect personal information from unauthorized access, loss, destruction, alteration, or leakage.
• All pages that handle personal information use SSL/TLS encryption
• Access to personal information is restricted to authorized personnel only
• We regularly review and update our security practices
• Payment information is handled exclusively by PCI DSS-compliant third-party payment processors
While we take all reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
This policy was last updated on February 1, 2026.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Tankyu Distillery K.K.
Personal Information Protection Manager
Email: info@tankyudistillery.jp
Phone: 080-2554-7335
Address: 1-7-18 Higashi-machi (Bldg A), Higashikawa-cho, Kamikawa-gun, Hokkaido 071-1423
Business Hours: Mon-Fri 10:00-17:00 (excl. weekends & holidays)